Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 19, 2024

At No Lag Lens, we are committed to providing high-quality blue light blocking glasses for gamers and ensuring your satisfaction. If you are not entirely happy with your purchase, we are here to help. Please read this Refunds and Returns Policy carefully to understand the conditions, processes, and timeframes for returning products and requesting refunds.

Business Information:
Website Name: nolaglens.com
Business Name: No Lag Lens
Address: V Hůrkách 2088/29158 00 Praha 13-Stodůlky
Email: popelnice.sro@gmail.com

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate the return within 30 days from the date of delivery.
  • Condition of Products: The product must be unused, in the same condition that you received it, and in the original packaging, including all accessories, manuals, and other items that were shipped with the product.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain items are non-returnable:

  • Gift Cards
  • Final Sale Items
  • Damaged or altered products due to reasons not caused by our error (e.g., wear and tear, misuse)

If any of the above items are returned, we may not be able to process the refund.

3. Initiating a Return

To initiate a return:

  1. Contact Us: Email us at popelnice.sro@gmail.com with the subject line “Return Request – [Your Order Number].”
  2. Provide Details: Include your order number, the reason for the return, and a description of any issues with the product. We will reply within 2 business days with return instructions.
  3. Return Authorization: You must receive a Return Authorization (RA) number before shipping the product back to us. Returns without an RA number may not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: You will be responsible for the shipping costs to return your item, unless the return is due to a defective product or an error on our part.
  • Original Shipping Costs: Shipping charges from the original purchase are non-refundable unless the product is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Inspection and Processing of Returns

Once your return is received, we will inspect the item to ensure it meets the return eligibility criteria. We will notify you via email within 3 business days of receiving the return, informing you whether your return has been approved or rejected.

  • Approved Returns: If approved, we will process your refund to the original payment method within 7 business days.
  • Rejected Returns: If your return is rejected, we will contact you to explain why the return was not approved, and we can arrange to ship the item back to you (shipping fees may apply).

6. Refunds

If your return is approved, we will issue a refund to your original payment method. Please note the following refund details:

  • Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product shows signs of use or damage not caused by our error).

If you haven’t received your refund after 10 business days, please check with your bank or payment provider first. If there is still an issue, contact us at popelnice.sro@gmail.com for further assistance.

7. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at popelnice.sro@gmail.com with your order number and details of the issue. We will provide you with a prepaid return shipping label to return the item and will replace it or issue a full refund upon receipt and inspection of the returned item.

8. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange a product for a different item, you will need to return the original item for a refund and place a new order.

9. International Returns

If you are returning an item from outside the Czech Republic, please note that you are responsible for covering any shipping costs, duties, or taxes associated with returning the item. These fees will not be refunded.

10. Contact Information for Returns

If you have any questions regarding returns or refunds, or if you need assistance with a specific order, please contact us using the details below:

  • Email: popelnice.sro@gmail.com
  • Address: V Hůrkách 2088/29158 00 Praha 13-Stodůlky
  • Subject Line: Include “Return Request – [Your Order Number]” in the email subject.

We are committed to ensuring that you have a smooth and fair experience with your purchase and will make every effort to resolve your concerns.

By making a purchase from nolaglens.com, you agree to this Refunds and Returns Policy. We reserve the right to modify or update this policy at any time, and changes will be posted on this page.